FAQs

What is the check-in process at Balian Springs?

Guests will be asked to provide a government ID and phone number at check-in. For returning guests we provide an express check-in through one of our kiosks. These guests will be able to use their phone number to check-in quickly and receive a number for their locker key. 

 

Why do I have to provide my government ID?

You will not need to carry your ID with you to purchase any alcoholic goods within the facilities. We will check your government ID upon arrival and program your locker key to be able to purchase/refrain from purchasing alcohol.

 

How long does my visit entitle me to?

Our Daily Membership allows you to enjoy Balian Springs from opening to closing time. However, there are no re-entries.

 

What are your hours of operations?

The overall facility is open from 9AM to 10:00PM, seven days a week. However, each department has different operational times. Please refer to our "Hours of Operation" page on this website for more details. Last check-in to The Club is 8:00PM.

 

Is there an age minimum to enter Balian Springs?

Yes. Guests must be at least 18 years old to be allowed entry into the facilities.

 

What do I need to bring with me?

We suggest that you bring a conservative bathing suit for the pools.

Can we bring in any food or beverages?

No outside food or beverages are permitted inside the facility. Bags are subject to search upon request. 

 

Can we bring a birthday cake?

Yes, however only a small cake will be permitted. An ice cream cake or cupcakes are not permitted. Please note we will not be able to offer any storage space.

 

Are there special diet options available?

Yes, we have carefully curated vegan, vegetarian, diary-free, gluten-free, nut-free and keto options on our menus. 

 

Do you sell alcoholic beverages?                                         

Yes, we currently serve alcoholic beverages at Tipsy Fish on the 1st Floor. The Hideout located on the Rooftop will be opening soon. Balian Springs has limited alcoholic beverages to 3 total orders per guest. Guest can order 1 drink per order and are not allowed to order more than 1 drink at a time. 

 

Do I need to bring a Photo ID to get alcoholic beverages?

Yes, we will check ID upon arrival and program it into your locker key.

How much is the entrance fee?                                               

Currently, we are starting with promotional Grand Opening prices ($75 Mon-Thu & $90 Fri-Sun & Holidays). However, we will soon transition to our standard prices: 

  • Weekday (Monday through Thursday / Non-Holidays) daily membership fee is $95 per person.
  • Fridays, Saturdays, Sundays & Holidays, the daily membership fee is $105 per person. 

 

Is there a cancellation fee?

To avoid automatic cancellation and a penalty fee we ask that you check-in 45 minutes prior to any K-Scrub reservations and 15 minutes prior to any Lilikoi Day Spa reservations. By booking a reservation, you agree to the 50% 24-hour cancellation fee. If you fail to show up to your appointment without a 24-hour notice, you will be charged a 100% fee. As a courtesy to our staff and other clients, please note that canceled or rescheduled appointments with less than a 24-hour notice are subject to a cancellation fee. Upon late arrival, service will be completed based on time remaining in reservation. Plan accordingly to accommodate traffic, weather, and outside factors.

 

What is included with the entrance fee?

The admission fee covers the usage of Balian Springs' many amenities: saunas, indoor and outdoor hydrotherapy pools, coed plunge pools, steam rooms, public lounge areas, fitness center, media room, business center, lockers, and toiletries. All foods, beverages, and spa services are additional purchases and can be paid for upon leaving. Lounges and rooms are subject to availabilities based on reservations. 

 

Do I need to purchase tickets before I visit?

Admission is on a walk-in basis. 

 

Can we purchase any Gift Cards over the phone?

Gift certificates/cards can be purchased in person from the hours of 10:00 am and 6:00 pm at the information desk. 

 

Do I need to make a reservation for the entrance?

Reservations are not required. However, if you plan on receiving any services, we highly recommend making service reservations prior to your visit. You may book online or reach us at 703-436-9107.

 

What forms of payment do you accept?

We accept cash, Visa, Master Card, Discover, AMEX, Apple Pay or Gift Cards. We DO NOT accept checks or money orders.

Are all of the facilities co-ed/unisex?                                              

The Aqua Lounge and the locker rooms are separated.

 

Do you rent swimsuits/towels?

No, currently rental is not available however we do provide a bag, robe, towel, and slippers upon entry to the locker rooms. We ask that these are returned at the end of your stay. 

 

Can we wear our bathing suits inside the hot tubs in the Aqua Lounge?

You will not be permitted to wear bathing suits in these areas; these areas require you to be fully undressed. 

 

Would we be able to go inside the indoor/outdoor pools with our clothes?

No. Conservative swimsuits are required for entering the pools. Any outside clothes are not allowed to be worn inside the pools. Any materials other than swimsuits contaminate the pool water, which negatively affects the water clarity and filtration systems.

 

Can I wear my own shoes/slippers inside the facility?

No, we are a barefoot facility to ensure the cleanliness of our Club. Therefore, no outside footwear is permitted, however, you are provided Balian Springs slippers as an option. Athletic shoes are required in Fitness Center located on the 2nd Floor.  

 

Do you have parking on your premises/facility?

Yes, the Balian Springs parking lot consists of over 500 free parking spaces. 

 

How deep are the pools?

Most pools range from 3-4 feet deep.

 

Are the pools swimming pools?

No, indoor/outdoor pools are both hydrotherapy pools. Swimming is not allowed.

 

Do you still open outdoor pools even during poor weather conditions?

Our outdoor pools are open all year round. The only time outdoor pools will be closed is when there are safety hazards involved, such as thunderstorms and lighting. Outdoor pools are a great place to enjoy different kinds of weather. 

 

Are the pools heated all year around? What are the temperatures of pools?

We adapt the pool temperatures to the outside temperature. The pool water is heated most of the seasons, except summer.

 

Can I bring my laptop or electric devices?

Guests can bring their personal electronics, including but not limited to laptops and tablets. Balian Springs, however, is not responsible for any loss or damage of your devices in any area in the spa. Free Wi-Fi is available. 

 

Is there a gym? If yes, do I need to bring my own shoes? 

We do have a Fitness Center located on the 2nd floor which is included in our daily membership fee. Athletic shoes are required for your safety which may only be worn inside the Fitness Center. 

My purchase appears to be charged more than once on my credit card.

This may be due to an error while inputting your payment information (address, ZIP code, etc.). The multiple charges are pending transactions on your credit card bill. These charges will not be reflected on your final bill. However, if you need an immediate resolution, please contact us at 703-436-9107

 

Why I am not receiving my confirmation email?

Please check all your inboxes, including ‘spam/junk’. Please also check to see if your settings filter out unrecognized emails.

Google account users(@gmail.com) or Google Apps account users tend to receive this delivery error.

Please refer to the following links to troubleshoot:

https://support.google.com/mail/troubleshooter/2935079

https://support.google.com/mail/troubleshooter/4530113?rd=2

https://support.google.com/mail/answer/6579?hl=en

Do I need to make reservations for any spa treatments?                            

Reservations are encouraged for all services. Please arrive to The Club 1 hour prior to your appointment. To avoid automatic cancellation and a penalty fee we ask that you check-in 45 minutes prior to any K-Scrub reservations and 15 minutes prior to any Lilikoi Day Spa reservations. By booking a reservation, you agree to the 50% 24-hour cancellation fee. If you fail to show up to your appointment without a 24-hour notice, you will be charged a 100% fee. As a courtesy to our staff and other clients, please note that canceled or rescheduled appointments with less than a 24-hour notice are subject to a cancellation fee. Upon late arrival, service will be completed based on time remaining in reservation. Plan accordingly to accommodate traffic, weather, and outside factors.

 

Do you offer prenatal services?

Unfortunately, we do not perform any prenatal massages, foot & hand massages, body scrubs, and body treatment services. 

 

Does my Spa reservation include a Daily Membership?

Spa reservations do not include the required Daily Membership fee. You must pay the Daily Membership fee in order to enter the facility for your treatment. 

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